What is your refund and cancellation policy?

Our refund and cancellation policy is as follows: If you need to cancel your tour, please do so at least 48 hours in advance of the scheduled tour time in order to receive a full refund. Cancellations made within 48 hours of the tour will be subject to a $20 termination fee. Unfortunately, we cannot offer refunds for cancellations made within 24 hours of the tour, or for no-shows on the day of the tour.

However, we understand that unexpected health issues can occur, and we are sympathetic to these situations. If you need to cancel due to health reasons, we request you to provide us with a valid medical certificate. On providing this, we will assess the situation and may waive the cancellation fee as a gesture of goodwill. However, this will be evaluated on a case-by-case basis.

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