Preparation

For the Surron tour, we recommend wearing comfortable clothing that suits outdoor activities. Sturdy, broken-in trail shoes, boots, or even durable sneakers are suitable for this tour. Given the duration and intensity of the tour, dressing in layers can help manage perspiration and maintain your comfort. We also highly recommend applying sunscreen as you will be under the sun for extended hours. Overall, the key is to prioritize comfort and protection against the elements.

For our tours, we’ve got you mostly covered as they are all-inclusive. However, we advise you to bring along a few essentials for your comfort and convenience. These include:

1. Season-appropriate clothing: The weather can fluctuate, so dressing in layers can help you stay comfortable throughout the tour.

2. A day pack: This is handy for carrying extra snacks and water. While we provide refreshments, you might prefer to have a few personal favorites on hand.

3. Sunscreen: As you will be exposed to sunlight for a significant duration, a high-SPF sunscreen is a must to protect your skin from UV rays.

4. Sun protection accessories: Depending on your preference, you might consider a hat, sunglasses, or a light long-sleeve coverup for added sun protection.

Remember, the aim is to ensure you have a safe, comfortable, and memorable tour experience!

Yes, we provide a pickup and drop-off service from and to your accommodation as part of our tour package. If you prefer to make your own way to the starting point of the tour, that is perfectly fine too. Please let us know your preference when you book the tour so that we can make the necessary arrangements.

Safety is our top priority at Epic Trail Bikes and Tours. Here are some of the steps we take to ensure a safe experience for our guests:

1. Trained Guides: Our guides are professionally trained and experienced in guiding tours. They are well-versed in first-aid procedures and equipped to handle emergency situations.

2. Safety Gear: We provide high-quality safety gear including helmets, gloves, and knee pads to protect you during the tour. We ensure that all our gear is in top condition and meets the highest safety standards.

3. Briefings: Before each tour, we conduct comprehensive safety briefings. We familiarize our guests with their electric dirt bikes, explain the rules of the trail, and discuss how to handle various situations that might arise during the tour.

4. Group Sizes: We limit the size of our groups to ensure that our tour guides can effectively monitor and manage the group, ensuring individual attention to our guests.

5. Route Planning: All our routes are carefully planned and regularly inspected for potential hazards. We choose trails that match the ability and experience of our riders.

6. Emergency Procedures: In the event of an emergency, we have procedures in place to ensure rapid response and evacuation if necessary.

We believe in providing an adventurous yet safe experience. If you have any specific questions or concerns, feel free to reach out to us.

If you’re running late, please notify us as soon as possible. You can contact your tour guide directly if you have their contact information, or call our main office number. You can also email us, though please note that phone contact is best for immediate assistance. We’ll do our best to accommodate you, but please note that our tours run on a strict schedule to ensure the enjoyment of all our guests. If you’re excessively late, you may miss the tour entirely. To avoid any inconvenience, we recommend arriving at least 15 minutes before the scheduled start time of your tour.

Yes, we have planned our tours keeping in mind the comfort and convenience of our guests. There will be designated stops for refreshments during the tour, and restrooms will be available at these stops. This way, you can stay hydrated and comfortable throughout the adventure.

Yes, you are welcome to bring your own equipment such as helmets, gloves, or any other gear that you feel comfortable using. However, please ensure that your equipment meets the necessary safety standards and is suitable for the specific activity. Our guides will also provide the required equipment for the tour, so if you prefer to use our gear, it will be readily available to you. Ultimately, the choice is yours whether to bring your own equipment or use the equipment provided by us.

For the safety and security of your belongings, we do not provide a storage facility or locker at the tour location. We understand the potential risks associated with leaving personal items unattended. Therefore, we recommend that you only bring essential items with you during the tour and avoid carrying valuable or expensive belongings. If you have any concerns about the safety of your personal belongings, please let us know, and we will provide guidance on how to ensure their security during the tour.