Reservation

Our refund and cancellation policy is as follows: If you need to cancel your tour, please do so at least 48 hours in advance of the scheduled tour time in order to receive a full refund. Cancellations made within 48 hours of the tour will be subject to a $20 termination fee. Unfortunately, we cannot offer refunds for cancellations made within 24 hours of the tour, or for no-shows on the day of the tour.

However, we understand that unexpected health issues can occur, and we are sympathetic to these situations. If you need to cancel due to health reasons, we request you to provide us with a valid medical certificate. On providing this, we will assess the situation and may waive the cancellation fee as a gesture of goodwill. However, this will be evaluated on a case-by-case basis.

Our tour guides are proficient in English, Spanish, Dutch, and Papiamento, which is the local language of Aruba. Their multilingual skills ensure a smooth and enriching tour experience for guests from diverse linguistic backgrounds.

Our Surron tours are an adventurous activity that requires physical fitness and coordination. Therefore, they may not be suitable for children under 18 years of age, elderly individuals, or those with certain disabilities. We recommend contacting us directly if you have specific concerns, as we strive to provide an inclusive experience where possible and can discuss alternative options.

Here’s a general step-by-step guide on how to book a tour based on the Adventure Tours WordPress theme:

1. Browse Tours: From our homepage, click on “Tours” in the navigation menu. You’ll see a range of tours we offer. Each tour will have a brief summary and a “Book Now” button.

2. Select a Tour: Click on the tour that interests you to view more information such as the itinerary, duration, and price. If you decide this is the tour for you, click the “Book Now” button on the tour page.

3. Choose Date and Number of People: You’ll be directed to a booking page where you can select the date you’d like to go on the tour and the number of people in your party. Once you’ve made your selections, click on “Add to Cart”.

4. Review Your Cart: You can access your cart by clicking the shopping cart icon on the top right of the page. Here, you can review your tour details and make any necessary changes.

5. Proceed to Checkout: Once you’re ready, click “Proceed to Checkout”. You’ll need to enter your billing details, and choose a payment method.

6. Confirmation: After your payment is processed, you’ll receive a confirmation email with your tour details and an order number. Please keep this email as you’ll need the order number for reference.

Remember, if you run into any issues or have any questions during the booking process, you can always contact us for assistance.

No, our tours do not operate on public holidays. This allows our staff to enjoy these occasions with their families. We recommend checking our tour schedule and booking your tour on a day that does not coincide with a public holiday. We appreciate your understanding.