Payment

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

While we understand that it may not be convenient for you to print out your receipt while traveling, it’s not a requirement for our tours. Instead, we ask that you be able to provide identification that matches the name on your reservation. Additionally, please keep the Order # handy, which you’ll receive in an email immediately after your reservation is made. You may present these details digitally on your smartphone or other device.

The cost of a private tour can vary depending on various factors such as the duration, number of people, and specific requirements. We’d be happy to provide you with a detailed quote. Please contact us directly to discuss your needs and we can tailor a private tour to suit your preferences.

Preparation

For the Surron tour, we recommend wearing comfortable clothing that suits outdoor activities. Sturdy, broken-in trail shoes, boots, or even durable sneakers are suitable for this tour. Given the duration and intensity of the tour, dressing in layers can help manage perspiration and maintain your comfort. We also highly recommend applying sunscreen as you will be under the sun for extended hours. Overall, the key is to prioritize comfort and protection against the elements.

For our tours, we’ve got you mostly covered as they are all-inclusive. However, we advise you to bring along a few essentials for your comfort and convenience. These include:

1. Season-appropriate clothing: The weather can fluctuate, so dressing in layers can help you stay comfortable throughout the tour.

2. A day pack: This is handy for carrying extra snacks and water. While we provide refreshments, you might prefer to have a few personal favorites on hand.

3. Sunscreen: As you will be exposed to sunlight for a significant duration, a high-SPF sunscreen is a must to protect your skin from UV rays.

4. Sun protection accessories: Depending on your preference, you might consider a hat, sunglasses, or a light long-sleeve coverup for added sun protection.

Remember, the aim is to ensure you have a safe, comfortable, and memorable tour experience!

Yes, we provide a pickup and drop-off service from and to your accommodation as part of our tour package. If you prefer to make your own way to the starting point of the tour, that is perfectly fine too. Please let us know your preference when you book the tour so that we can make the necessary arrangements.

Safety is our top priority at Epic Trail Bikes and Tours. Here are some of the steps we take to ensure a safe experience for our guests:

1. Trained Guides: Our guides are professionally trained and experienced in guiding tours. They are well-versed in first-aid procedures and equipped to handle emergency situations.

2. Safety Gear: We provide high-quality safety gear including helmets, gloves, and knee pads to protect you during the tour. We ensure that all our gear is in top condition and meets the highest safety standards.

3. Briefings: Before each tour, we conduct comprehensive safety briefings. We familiarize our guests with their electric dirt bikes, explain the rules of the trail, and discuss how to handle various situations that might arise during the tour.

4. Group Sizes: We limit the size of our groups to ensure that our tour guides can effectively monitor and manage the group, ensuring individual attention to our guests.

5. Route Planning: All our routes are carefully planned and regularly inspected for potential hazards. We choose trails that match the ability and experience of our riders.

6. Emergency Procedures: In the event of an emergency, we have procedures in place to ensure rapid response and evacuation if necessary.

We believe in providing an adventurous yet safe experience. If you have any specific questions or concerns, feel free to reach out to us.

If you’re running late, please notify us as soon as possible. You can contact your tour guide directly if you have their contact information, or call our main office number. You can also email us, though please note that phone contact is best for immediate assistance. We’ll do our best to accommodate you, but please note that our tours run on a strict schedule to ensure the enjoyment of all our guests. If you’re excessively late, you may miss the tour entirely. To avoid any inconvenience, we recommend arriving at least 15 minutes before the scheduled start time of your tour.

Yes, we have planned our tours keeping in mind the comfort and convenience of our guests. There will be designated stops for refreshments during the tour, and restrooms will be available at these stops. This way, you can stay hydrated and comfortable throughout the adventure.

Yes, you are welcome to bring your own equipment such as helmets, gloves, or any other gear that you feel comfortable using. However, please ensure that your equipment meets the necessary safety standards and is suitable for the specific activity. Our guides will also provide the required equipment for the tour, so if you prefer to use our gear, it will be readily available to you. Ultimately, the choice is yours whether to bring your own equipment or use the equipment provided by us.

For the safety and security of your belongings, we do not provide a storage facility or locker at the tour location. We understand the potential risks associated with leaving personal items unattended. Therefore, we recommend that you only bring essential items with you during the tour and avoid carrying valuable or expensive belongings. If you have any concerns about the safety of your personal belongings, please let us know, and we will provide guidance on how to ensure their security during the tour.

Reservation

Our refund and cancellation policy is as follows: If you need to cancel your tour, please do so at least 48 hours in advance of the scheduled tour time in order to receive a full refund. Cancellations made within 48 hours of the tour will be subject to a $20 termination fee. Unfortunately, we cannot offer refunds for cancellations made within 24 hours of the tour, or for no-shows on the day of the tour.

However, we understand that unexpected health issues can occur, and we are sympathetic to these situations. If you need to cancel due to health reasons, we request you to provide us with a valid medical certificate. On providing this, we will assess the situation and may waive the cancellation fee as a gesture of goodwill. However, this will be evaluated on a case-by-case basis.

Our tour guides are proficient in English, Spanish, Dutch, and Papiamento, which is the local language of Aruba. Their multilingual skills ensure a smooth and enriching tour experience for guests from diverse linguistic backgrounds.

Our Surron tours are an adventurous activity that requires physical fitness and coordination. Therefore, they may not be suitable for children under 18 years of age, elderly individuals, or those with certain disabilities. We recommend contacting us directly if you have specific concerns, as we strive to provide an inclusive experience where possible and can discuss alternative options.

Here’s a general step-by-step guide on how to book a tour based on the Adventure Tours WordPress theme:

1. Browse Tours: From our homepage, click on “Tours” in the navigation menu. You’ll see a range of tours we offer. Each tour will have a brief summary and a “Book Now” button.

2. Select a Tour: Click on the tour that interests you to view more information such as the itinerary, duration, and price. If you decide this is the tour for you, click the “Book Now” button on the tour page.

3. Choose Date and Number of People: You’ll be directed to a booking page where you can select the date you’d like to go on the tour and the number of people in your party. Once you’ve made your selections, click on “Add to Cart”.

4. Review Your Cart: You can access your cart by clicking the shopping cart icon on the top right of the page. Here, you can review your tour details and make any necessary changes.

5. Proceed to Checkout: Once you’re ready, click “Proceed to Checkout”. You’ll need to enter your billing details, and choose a payment method.

6. Confirmation: After your payment is processed, you’ll receive a confirmation email with your tour details and an order number. Please keep this email as you’ll need the order number for reference.

Remember, if you run into any issues or have any questions during the booking process, you can always contact us for assistance.

No, our tours do not operate on public holidays. This allows our staff to enjoy these occasions with their families. We recommend checking our tour schedule and booking your tour on a day that does not coincide with a public holiday. We appreciate your understanding.

Weather

We continue with our hikes in rain, wind, and other challenging weather conditions. After all, it’s all part of the adventure! However, we prioritize safety above all else. So, if the weather becomes unsafe, we will either change or postpone the trip. You will be notified in the week leading up to your trip if there are any weather-related changes. But rest assured, the weather in Aruba is almost always sunny, ensuring a fantastic hiking experience!”

In the unfortunate event that you get injured or fall ill during the tour, our guides are trained to handle medical emergencies. They will assess the situation and take appropriate action to ensure your safety and well-being. This may involve administering first aid or calling for professional medical assistance, depending on the severity of the situation. Our guides are equipped with basic first aid supplies and communication devices to promptly address any health concerns that may arise. We prioritize the health and safety of our guests and will provide the necessary support and assistance in case of an injury or illness during the tour.